AttentionsAI
Defect Intelligence

Automotive · Commercial vehicles · In production

PCR Defect Intelligence

One source. Every team. Every PCR working, and ready for the room.

1. What is a PCR?

Also called a Field Investigation Report (FIR) at some OEMs. It's the end-to-end story of one failure: what the customer said, what the dealer saw, what the technician fixed, what was OK and Not OK, the parts replaced, the photos, the sensors, the invoice, and the root cause.

Commercial-vehicle makers collect thousands every month across Excel, PDF, and Word. Yet usually only engineering and warranty teams ever open them.

2. The problem

The valuable parts inside every PCR are the OK Observation, the Not OK Observation, the Summary, and the Root Cause Analysis. They rarely reach the people who need them.

  • Which dealers truly understand the customer complaint, and which ones guess
  • How the best service centers approach the fix vs the slow ones
  • Which parts fail, and under what load, terrain, climate and duty-cycle conditions
  • Whether the issue closed with a like-for-like replacement or an upgraded part
  • Which defect patterns quietly cascade into other parts
  • The shortest path from a new complaint to the right diagnosis
Sales walks in without the summary.
Marketing claims reliability without the RCA.
Service centers reinvent the wheel.
R&D guesses.
3.

How it works

01

Reads everything, even the photos

It takes in all of it: OK / Not OK, Summary, RCA, customer, dealer and technician notes, DTC codes, invoice, parts list, photos and sensor screenshots. Every PCR becomes searchable, structured intelligence.

02

Connects the dots a human can't

  • Tags every Not OK by part, model, condition, fleet and region
  • Links root causes to part, upgrade history and trigger conditions
  • Flags whether the issue was upgraded or just replaced
  • Catches cascades into other parts
  • Scores every dealer on how well they listen
  • Finds the fastest path from complaint to proven fix
03

Only the clean numbers go on the slide

A trust score marks every data point Good or Lower-confidence, so your team never acts on shaky data.

  • Good
  • Lower-confidence
04

Ask anything, in plain English

A PCR chat lets anyone ask by VIN, fleet, DTC, part, claim, failure date, job-card date or model.

  • “What broke on the X1 fleet last monsoon?”
  • “How often did DTC P0299 hit, and what was the RCA?”
  • “Has the upgraded turbo closed the oil-leak issue?”
4.

Outcome

Sales

  • Walks in with the story, not the brochure: Summary, Not OK count, RCA and upgrade status for every VIN.
  • A customer save-list: fleets running high-risk conditions, surfaced before the next breakdown.

Marketing

  • Reliability claims that survive scrutiny. Every stat traces to a named RCA, not a copywriter.
  • “Upgraded, not patched,” and you can prove it, with the upgrade history behind it.

R&D / Reliability

  • Not OK by part, with counts, conditions, and confidence. The priority list writes itself.
  • Did the upgrade work? You see its effectiveness in the field, in numbers.

Service centers

  • Knowledge base + chat: ask any PCR, group or DTC and get the answer the best dealers found.
  • “I've seen this before,” with the Summary, RCA, parts list and suggested fix.