Warranty claims · Automotive · In production

Warranty & Fraud Intelligence

Every claim, every dealer, checked. One verdict you can audit.

1. What is a warranty claim?

When something under warranty breaks, a claim comes in to pay for the repair. From a big dealer network, each claim arrives as six pieces of evidence: the claim form and job card, the damage photos, the parts invoice, the part identified as faulty, the vehicle's ID and service history, and an internal approval.

When all six tell the same story, the claim is genuine. When they don't, someone is paid for damage that didn't happen, or that wasn't the maker's to cover. Today every claim lands on one adjudicator's desk, and one person can't check them all, so most get approved.

2. The problem

Every claim hides seven questions that no single reviewer can answer at scale.

Is the same damage photo being reused across different claims and dealers?
Is an invoice number being reused with a different total?
Is the same vehicle being claimed twice?
Is the claim past its warranty window?
Does the damage match a pattern the maker specifically excludes from cover?
Does the dealer's own paperwork contradict itself?

Photos reused across dealers.

Invoice numbers recycled.

One vehicle, claimed twice.

Finance writes off the rest.

How it works

It reads every claim file

Every format and asset: each damage photo, every invoice page, every job-card field, every dealer note, even video frames. Nothing is too small to hide a pattern.

It checks each claim three ways

Against the maker's rulebook (warranty window, valid faulty part, exclusion list, parts catalogue, labour codes), against the gallery of excluded damage patterns, and against the full history of every claim, invoice, vehicle, and dealer.

It maps the whole network

A photo reused across six dealers over three months is invisible inside any one folder, but obvious on a map of the whole portfolio. The map sees it.

One decision-ready verdict per claim

Pay, refer, or reject, each with a fraud score, the exact payable amount, the evidence quoted with file-path citations, a tamper-evident audit log, and a draft rejection letter already written.

Outcome

Adjudication

A pre-computed verdict with evidence for every claim, so the desk verifies instead of guessing.

Dealers & network

Honest claims clear with zero friction; repeat offenders surface fairly and on the record.

Finance & CFO

Recoverable exposure quantified per dealer, and leakage stopped before the year-end write-off.

Policy & compliance

Excluded patterns caught at submission, with the rules applied evenly across every dealer.